Contact Us
By Email :
By Skype :
Skype Group Chat (Players) : [ *** Best way to reach us! *** ]
Skype Group Chat (Organizers) : [ *** Best way to reach us! *** ]

For Players
  • Create a player account using your FIDE, USCF or CFC ID here.
  • Our internal database will associate all your chess ID's (FIDE, USCF and/or CFC, if you have) together.
  • You can also create an easy to remember handle (Panda, Bear, or Stockfish, as you like) as username after log in here.
  • You can then use any of your unforgettable chess ID's (FIDE, USCF or CFC) or your handle as your username to log in.
  • Contact us by email or Skype if you run into account issues.

  • You will need to provide a valid email address to register.
    • The email needs to be confirmed before you can log in.
    • Players from the same family can use the same email for registration.
    • We highly recommend Gmail as it works best with our email delivery system.
  • We ask you to provide a phone number but we do not validate it.
  • We do NOT collect any other personal information such as addresses, date of birth etc.
  • We will use your publicly available information (name, title, rating etc) to assist event registration.
  • Your email and phone number will be visible to the organizers of the events you registered.
  • Your may also receive marketing emails from organizers.

Why NA Chess Hub?
  • Unforgettable username (your chess ID's).
  • Manage all your event registrations in one place.
  • Bookmark events and follow organizers from the Player's Portal.
  • Seamless integration with MetaDB - find your opponent's game by one click ( Registration on MetaDB required).

For Organizers
Registration and onboarding
  • Please follow the Organizer's Manual to register and onboard to NA Chess Hub.
  • Contact us on Skype to have your organizer account verified. We provide free support to get you started.
  • We will provide monthly trainings for organizers on Zoom to teach you the basic and advanced operations.
  • We are online most of the time to help you solve technical issues you may encounter.
  • Join the Skype Organizer's group to get help or sharing your experience with others.

Why NA Chess Hub?
  • Security
    • An organizer account needs to be manually verified with NA Chess Hub through Skype or Zoom video call before it can publish events.
      • If the organizer update any information, the account needs to be re-verified.
      • Organizer account verification guarantee no malicious account takeover and protect players from registering fraudulent events.
    • Events management delegation
      • Organizers can create event delegations for TD's' or arbiters to manage specific events.
      • With delegations, organizers can give control of specific events to TD's or arbiters without sharing the organizer account password (Password sharing is a very dangerous security practice).
    • TLS and Encryption
      • TLS/HTTPS is used, no clear text transmissions.
      • Organizer secrets are encrypted before saved to database.

  • Full self serviced event management and direct pay
    • Once fully onboarded, you can manage your event life cycle without any manual intervention from NA Chess Hub.
    • If you onboarded to use PayPal to receive payment, you will be paid directly from the players once they finish registration and payment.

  • Affordable service fees and top notch support
    • Organizer can use NA Chess Hub free of charge for the first year.
    • We charge very reasonable and affordable service fees afterwards. Contact us for details.
    • Organizers can reach us on Skype for support and we are online most of the time.
    • We will fix bug and implement reasonable features for free.

  • Seamless integration with SwissSys
    • NA Chess Hub will generate SwissSys tournament files for each event.
    • The generated SwissSys file will include all bye requests and you can start pairing within a few minutes.
    • You can upload pairing and standing information from SwissSys to NA Chess Hub by one click.
    • You can update game results real-time by one-click.
    • We work closely with SwissSys developers to fix bugs and implement more features to improve the productivity of event arbiters and organizers.

  • Seamless integration with MetaDB - great convenience for your players
    • Direct links to MetaDB will be provided for each player on the roster and pairing page.
    • Players can download opponents game by one-click and save time for opening preparation.

  • Advanced events management
    • Support weekly events with automatic event state changes.
    • Support play up sections to limit the number of play ups.
    • Support granular entry fee management.
    • Support charity events with additional donations.
    • Support event control delegations without password sharing.
    • Support check-in to deliver important messages to players.
    • Support message from players to organizers.
    • Support message from organizers to players.
    • Event cloning - one click to generate a new event with all sections, entry fee and delegation reserved.
    • Organizer can prevent players whose membership will expire before event ends from registering.
    • Support and online events registration.

  • Membership management
    • Support public and private membership offerings.
    • Support entry fee discount policies or free events for members.

  • Email Marketing
    • You can create player list on NA Chess Hub and send marketing emails to the players in the list.
    • You can email players that subscribe to your organizer account to promote your event.
    • You can ban some players if they don't follow your rules.

Advanced Topics

Event time and status
A event has 3 important time points.
  • Start Time: when the event starts. It is usually the beginning of the first round or first lesson.
  • End Time: when the event ends. It is usually the ending of the last round of last lessons.
  • Registration Deadline: when the registration closes. For a tournament, it is usually earlier than the first round. For a group lesson, it is usually earlier than the last lesson.
A event has several important statuses.
  • Draft: a new created event is Draft by default. A Draft event is invisible to players.
  • Published: the Organizer publish a Draft event into Published status. A Published event is visible to players and accepts registration.
  • Registering: a event has one or more registrations. The event state changes from Published to Registering after the first registration.
  • Registration Closed: Registration Deadline has passed. Players can not register, but Organizer can register a player.
  • Playing: Start Time has passed. Players can not register, but Organizer can register a player.
  • Completed: End Time has passed. The event has ended.

Weekly event
A weekly event repeats several weeks on the same weekday(s). It has several important concepts.
  • First Start Time: when the event starts in the first week. It is usually the beginning of the first round.
  • First End Time: when the event ends in the first week. It is usually the ending of the last round of the first week.
  • First Registration Deadline: when the registration closes in the first week.
  • Occurrences: how many weeks the event lasts.
A week event has play time from 6 PM to 10 PM on Monday, and closes registration one hour before play. It lasts 4 weeks.
  • Play time
    • Monday, May 29, 2023 6:00 PM ~ Monday, May 29, 2023 10:00 PM
    • Monday, June 5, 2023 6:00 PM ~ Monday, June 5, 2023 10:00 PM
    • Monday, June 12, 2023 6:00 PM ~ Monday, June 12, 2023 10:00 PM
    • Monday, June 19, 2023 6:00 PM ~ Monday, June 19, 2023 10:00 PM
  • Registration closes
    • Monday, May 29, 2023 5:00 PM
    • Monday, June 5, 2023 5:00 PM
    • Monday, June 12, 2023 5:00 PM
    • Monday, June 19, 2023 5:00 PM
  • Registration reopens
    • Monday, May 29, 2023 10:00 PM
    • Monday, June 5, 2023 10:00 PM
    • Monday, June 12, 2023 10:00 PM